Policies & FREQUENTLY ASKED QUESTIONS
What Should I Expect with My First Massage Therapy Session?
You will need to complete a confidential health history questionnaire when you arrive for your first session. This helps your massage therapist to determine the safety and effectiveness of massage therapy for you. The therapist will also ask you what your goals are for your massage session (e.g., to lessen pain and discomfort, to be able to move your arm more easily...)
It is important to arrive on time for your first (and any) session. A late arrival will likely shorten the length of your session and full payment will still be expected.
How Should I Prepare For My Massage Session?
It's a good idea to arrive a few minutes early for your appointment so that you will have time use the rest room if needed and settle in. If your session starts late because you have arrived late, there may not be enough time for a full session. Please refrain from wearing perfume, cologne, and lotions to your appointment. These scents can permeate the treatment room and some people have allergies to chemicals in perfumes. Moisturizers can interfere with massage lotions and oils, and dry skin is needed for some types of bodywork.
Please allow at least 24 hours notice when canceling or rescheduling an appointment. If you cancel in less than 24 hours before your appointment, we will not be able to fill that time slot with another client. We charge a fee of 50% of the scheduled session fee (at regular rates) for late cancelations and missed appointments. We do understand that circumstances are sometimes unavoidable. In the case that your session needs to be cancelled due to an emergency or weather conditions we will waive the fee.
If you arrive more than 10 to 15 minutes late to an appointment, your session will likely need to be shortened so that the next appointment can start on time. Full payment for your scheduled session is expected.
What forms of payment do you accept?
Cash, check and all major credit cards are accepted forms of payment.
Are There Times When I Should Not Receive Massage?
If you think you are coming down with a cold, stomach bug, have the flu, a contagious infection of the skin or other, or have a fever, you will need to reschedule your appointment. It is not beneficial to receive a massage at this time and the massage can worsen symptoms. You would also be risking spreading illness or infection to your therapist and other clients. Please be considerate of others and yourself, if you think you may be coming down with an illness, call to reschedule your appointment.
How Do I Know if Massage is Safe for Me?
There are some conditions that may contraindicate (make inadvisable) massage therapy or certain modalities or techniques of massage and bodywork. For example, certain heart conditions, pregnancy with any complications, recent surgery, osteoporosis, deep vein thrombosis (blood clots), uncontrolled high blood pressure, may make massage therapy inadvisable. These are just some examples. When in doubt, check with your physician or massage therapist. In some cases, we may require written permission from your doctor to receive massage.
Will I be covered during a massage?
Draping is always used in a massage session and only the area being worked on will be uncovered. Also, see next question.
Do I Need to Undress Completely for a Massage?